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Employee & Client Retention

Client Retention

INCREASE PROFITS BY 25% OR MORE!

Increasing client retention by only 5% increases business profits by 25% to 125%! Keep your customers coming back with client retention strategies that improve service, experience, and profitability.

Employee Retention

DECREASE TURNOVER COSTS BY $100,000 OR MORE!

The cost of an employee exit is 33% of his/her annual salary. For most small businesses, a 5% increase in employee retention could easily save hundreds of thousands of dollars per year!

 

Improve Client Retention with Customized Training, Coaching, & Consulting

We will work with your team to understand your current client retention rates and develop a customized improvement plan that reduces customer attrition and improves your bottom line!

Grows Revenue

  • Highly engaged customers buy 90% more often and spend 60% more per transaction. (Rosetta Consulting)
  • Highly engaged employees show 21% higher profitability. (Gallup)

Increases Profitability

  • Lowering your attrition rate by 5% can increase profitability by 25% to 125%. (Fundera)
  • Disengaged employees cost companies $12,000 per year each on average. (Housman and Minor)

Reduce Costs

  • Adding new clients cost 5-25 times more than retaining them. And,a 2% increase in customer retention can lower costs by as much as 10%. (Fundera)
  • Organizations with high employee engagement outperform those with low employee engagement by 202%. (Gallup)

Enhance Culture & Brand Value

  • Brands which are meaningful and viewed as making the world a better place outperform the stock market by 134%. (Vivendi)
  • A good company culture can increase revenue by 400%, with a long-term study showing 682% (Forbes)
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Don't miss out on business or personal growth. Take the first step in moving forward before it's too late.